Refund policy

RETURNS & EXCHANGES

Returns and exchanges are only permitted if the product is wrongfully delivered — i.e., the product does not match the item in the order confirmation — or if there is a genuine quality or manufacturing defect. In such cases, we will re-fulfill your order with the same or a similar product after review within the specified time frame.

Given the handcrafted nature of our products, we reserve the sole discretion to determine the appropriate resolution. Each return or exchange request is handled on a case-by-case basis. Please contact us at mail: info@houseofhandweaves.com for prompt resolution.

Returns and exchanges are not permitted under any other circumstances. Customers are requested to carefully review all product details including colours, fabric, and design before placing an order, as each piece is handwoven and unique.

NON-RETURNABLE ITEMS

Customised or made-to-order products. Sale or discounted items.

RETURN PROCESS

Contact us at mailto:info@houseofhandweaves.com within 48 hours of delivery. Share your order number, date of transaction, delivery address, and an image of the item. Once approved, we will arrange reverse pickup through our logistics partner. In cases where reverse pickup is unavailable, customers may need to self-ship the product.

REVERSE PICKUP

Reverse pickup will be attempted 1–2 times. Please ensure your address and contact details are correct. If pickup fails due to customer unavailability, the return request may be cancelled.

NO REFUND WILL BE ISSUED IF

The customer has provided a wrong or incomplete shipping address. There are 3 failed delivery attempts by our shipping partner. The package is refused by the recipient.

DISCLAIMER

All policies are subject to change without prior notice. In case of any conflict, the Terms & Conditions Policy shall prevail.