Shipping policy

Order Processing

  • All orders are processed within 1–3 business days
  • Orders are not shipped on Sundays or public holidays
  • Once your order is dispatched, you will receive a confirmation with tracking details

Shipping Timeline

  • Metro cities: 2–4 business days
  • Other locations: 4–7 business days
  • Remote areas: 5–8 business days

Delivery timelines may vary due to unforeseen circumstances such as weather, logistics delays, or high order volumes.

Shipping Charges

  • Free shipping on orders above ₹[X]
  • Flat ₹[X] shipping fee on orders below this amount

Shipping charges (if any) will be displayed at checkout.

Order Tracking

All orders are shipped via our logistics partner Shiprocket.

  • Once shipped, you will receive a tracking link via SMS/email
  • You can track your order in real-time using the provided link

Cash on Delivery (COD)

  • COD is available on selected pincodes
  • A nominal COD fee of ₹[X] may be applicable (optional)
  • Please ensure availability at the delivery address to avoid failed delivery attempts

Delivery Attempts

  • Our courier partners will attempt delivery 2–3 times
  • If the delivery is unsuccessful, the order may be returned to us

Delayed or Lost Shipments

While we strive to deliver on time, delays can occur due to factors beyond our control.

  • If your order is delayed, please contact us at debansuchatterjee31@gmail.com
  • In case of lost shipments, we will investigate and offer a replacement or refund

Incorrect Address / Failed Delivery

  • Please ensure your shipping details are accurate
  • We are not responsible for delays or losses due to incorrect address details
  • Reshipping charges may apply if the order is returned due to incorrect information

International Shipping (Optional)

(Include only if you plan to ship abroad)

  • We ship internationally to selected countries
  • Shipping charges and delivery timelines vary by location
  • Customs duties/taxes (if applicable) must be borne by the customer

 

All orders are shipped through our logistics partner Shiprocket. While we ensure timely dispatch, delivery timelines are subject to courier partner operations.