Shipping policy

Duties & Taxes: Import duties and taxes are not included in the order total and must be paid directly to the shipping agency upon delivery. These charges vary by destination country and are determined at the point of entry.

SHIPPING & ORDERS

All orders are processed at our fulfilment centre in Kolkata and shipped to the address provided at checkout. Please ensure that your shipping address is accurate and complete, including the PIN code and a mobile number, to facilitate accurate delivery.

SHIPPING CHARGES

Final shipping and handling charges will be displayed at checkout based on the order value and destination.

TRACKING

Once shipped, tracking details will be emailed to mail to: info@houseofhandweaves.com and sent to your registered mobile number. You can monitor your order status on the shipping provider’s website.

NON-DELIVERY

Our courier partners will attempt delivery 2–3 times. If the package cannot be delivered due to the recipient’s unavailability, it will be returned to us. Orders returned for this reason are ineligible for refunds or re-fulfilment.

DELAYED OR LOST SHIPMENTS

While we strive to deliver on time, delays can occur due to factors beyond our control. If your order is delayed, please contact us at: info@houseofhandweaves.com. In case of lost shipments, we will investigate and offer a replacement or refund.

INCORRECT ADDRESS / FAILED DELIVERY

Please ensure your shipping details are accurate. We are not responsible for delays or losses due to incorrect address details. Reshipping charges may apply if the order is returned due to incorrect information.

DISCLAIMER

All policies are subject to change without prior notice.